From Amy: "A little piece of my heart and soul is included in every item of Amy Ambrose jewelry; I hope that you are always happy with your purchase but in the unusual event that you are not, please apply the following policy"
Custom order/commissions terms and conditions
Commission lead time is currently approx. 8-12 weeks and commences when full payment has been received and details of the commission have been finalized.
Deposits are non-refundable, with no exceptions. Amy does not accept cancellations on accepted commissions. If you cannot complete your full payment for whatever reason, please contact Amy.
Deposits are for custom work only, they cannot be used toward ready-to-ship or made-to-order pieces.
Your deposit is valid for one full year, if within that time you are unable to complete final payment for your commission or you cannot agree to finalize details on your project then your deposit is forfeit and you will need to pay a second deposit to continue to secure your commission.
Custom made items cannot be accepted for returns unless they are faulty in which case they will be assessed for repair.
Amy makes rings in US (numbers) standard, half and quarter sizes. It is your responsibility to provide your correct ring size when placing your order.
Note: Amy Ambrose Jewelry is about rustic, organic textures that tell a story of how it was made. We like to include "the maker's hand" in all our pieces and intentionally leave in textural finishes such as strike marks, filing textures and hammering impressions which makes each piece totally unique. If this is something you appreciate then you will love your Amy Ambrose piece.
Once you have made full payment and confirmed the final design and details of the piece, Amy will begin work to create your custom design, the next communication will be to let you know your piece is finished.
No revisions can be made once the final details of the design have been confirmed by you.
Amy does not provide progress updates but will endeavour to take photographs during the fabrication process which we will provide when the piece is completed. Once Amy has photographed your piece, it is lovingly packaged in a presentation box and shipped to you with insurance and tracking. This completes the creative process and you can be happy in the knowledge that your commission is safely on its way to you.
In the unusual event that the full lead time has lapsed and you are wondering where your piece is, please contact us if we have not updated you on the situation. Unfortunately, we are unable to give a specific date as to when your piece will be finished and we are so grateful for my client's patience in regard to this.
Please allow an additional 3 weeks of lead time during the months of November and December if your commission lead time falls within this period.
Ready to ship items may only be returned if you contact us within seven days of receiving your item and request a return. You must return the item in its original unused condition and original packaging within seven days of receiving it, regretfully this does not apply to earrings.
You are responsible for the cost of return shipping and must insure the item for what you paid for it. We are not responsible for lost packages. If you feel your return package has been lost in transit please contact us and let us know you have begun the process of locating it within the mail carrier's system. Only the sender can begin this process.
Any refunds (on non-custom made items) will be refunded back into your chosen payment method of PayPal, credit card or bank account minus a restocking fee of 20% on receipt of the undamaged item.
We do not offer payment plans except through Shop Pay Installments/Affirm. This is a third-party institution whom you must successfully apply to in order to receive an installment plan. Amy has no involvement regarding payment plans through this avenue.
Amy Ambrose does not refund on cancellations of commissions, with no exceptions.
Deposits for securing gemstones made available for commissions are due immediately from the invoice being sent and are non-refundable with no exceptions.
If for whatever reason you are unhappy with your commissioned piece, please communicate with us and Amy will do everything possible to make sure you are 100% happy.
Deposits for all other commissions are due within 3 days of being sent.
Custom made items cannot be accepted for returns unless they are faulty and in that circumstance will be assessed for repair.
If you need to return your jewelry for repair, the customer is responsible for returning the jewelry in a well packaged box at their own shipping cost. Amy is not responsible for loss or damage caused by your chosen shipping carrier or incorrectly packaging it.
If your custom jewelry is damaged during the shipping process, please take a picture of the item as well as the packaging so that we may know how to improve packaging in the future. We also require this information to claim insurance from the shipping company.
If the jewelry is lost in transit, we will put in an insurance claim for the value of the piece against the chosen postage provider. In most cases we will use USPS for all national and international orders and will do so with the relevant insurance. For higher value pieces it's possible we will use FedEx, UPS or an alternative. Unfortunately we cannot refund the amount until the insurance claim has been submitted, assessed and paid out by the relevant provider.
It is your responsibility to provide the correct shipping address. If a piece is lost due incomplete or incorrect shipping information, we will make all attempts to contact the shipping provider and find the item, however we can make no guarantees the item will make it to you.
If you the customer files a dispute with your bank regarding a payment made toward a commission in order to force a cancellation, you will lose any payments made up until the current day plus the commission.
If Amy Ambrose cancels your commission due to no fault of your own you will be refunded all payments (not including your deposit) back to the original payment method.
All ready-to-ship jewelry will be sent within 1-4 business days after full payment being received in PayPal, Direct Checkout or Venmo. Payment must be made in full before goods can be dispatched.
All shipping is made using USPS or UPS from the USA. Standard delivery could take between 5 and 28 business days and is trackable. Please allow for this time period before worrying where your item is but please contact us if you are concerned.
Please be aware that shipping times can occasionally take longer due to postal strikes, weather conditions and other circumstances out of my control. Amy Ambrose is not responsible for any lost parcels, or incorrect addresses so please ensure you provide the correct shipping address.
If you require a faster delivery service please let us know and we will do our best to accommodate that.
If your address changes in between ordering and shipping your item, it is your responsibility to provide the correct and full address so that it can be updated.
Please note: as the buyer you are responsible for the Customs charges and taxes for your country. Charges made by any destination country are the sole responsibility of the buyer, please be aware of potential customs fees. We cannot amend the value of the piece on any customs forms as it will void insurance.
Your jewelry is covered by a one year manufacturer's warranty.
If damage is incurred within the first year it will be repaired free of charge.
If damaged is determined to be at the customer's fault more than one year after purchase then it will be repaired at cost to the customer to be determined on a case by case basis.
All return postage is to be paid by the customer.
If you have any questions, don't hesitate to drop us a line at firstname.lastname@example.org